Location
London, UK (Hybrid working with a minimum of 40% face-to-face time in the London office, external meetings or travel). 60/40 hybrid working means roughly three days working where you work best and two days together in person.

Hours
Full Time – 35 hours per week

Salary
£47,423 per year with excellent benefits. We offer competitive, market-aligned salaries based on the grade and scope of each role.

About the Role
As our Supporter Relationship Manager, you will create meaningful moments of connection for key supporters to deepen their commitment and work closely with teams across the Mass Engagement Department to drive excellence in supporter experience and long-term income growth. You will deliver exceptional personalised stewardship and build trusted relationships with key high-value supporters including legacy and mid-value supporters. You will develop and deliver a key supporter experience strategy, including in-person and online thank you events and connection moments. Collaborating across teams, you will embed legacy giving conversations and create opportunities for blended giving conversations on lifetime and legacy giving. You will also champion WaterAid’s commitment to equity, inclusion and safeguarding.

WaterAid is a global federation driven by the vision of a world where everyone, everywhere has clean water, sanitation and hygiene. Powered by values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. This role is based within the Legacy and In Memory Team and works closely with Supporter Marketing and Community, Events and Education teams within the Mass Engagement Department, which is responsible for engaging and growing income and support from a range of audiences including legacy supporters, high value givers and volunteers.

Experience
- Building and managing meaningful relationships with supporters or customers in a fundraising or relationship management setting
- Creating and delivering a supporter experience strategy to deepen trust and commitment
- Working with different stakeholders to identify cross-organisation income opportunities and implement new ways of working

About you
- Excellent interpersonal and communication skills, with the ability to adapt your approach to different audiences and build trust
- Collaborative and proactive in embedding legacy giving conversations and blended giving opportunities
- Committed to equity, inclusion and safeguarding

Desirable
- Experience of working with legacy supporters and having legacy conversations
- Experience of working within a mid-value or high-value giving programme
- Experience in public speaking and giving presentations