Location
St George’s Hospital, Blackshaw Road, Tooting

Hours
Full Time (hours to be confirmed)

Salary
£34,186 per annum

About the Role
As a Team Administrator, you will provide essential administrative support to a multidisciplinary team including doctors, Clinical Psychologists, Psychotherapists, Occupational Therapists, and other staff members. Your responsibilities will include managing departmental and electronic diaries, arranging meetings, and handling telephone enquiries with professionalism and empathy, often dealing with distressed patients both on the phone and in person. You will ensure patients and visitors are received courteously and efficiently, process referrals promptly, and escalate urgent cases to senior team members. You will facilitate effective communication within the team by distributing messages and information, scan and upload medical results accurately onto data management systems, and maintain up-to-date computerised patient records.

You will also be responsible for producing monthly returns on the Care Programme Approach (CPA) and other performance indicators, assist the Performance Manager with data retrieval for quarterly and annual reports, and complete absence returns for payroll. Additional duties include producing and circulating meeting agendas and minutes, undertaking audio typing as required, maintaining an effective filing system, and liaising with Facilities to coordinate building maintenance and services such as domestic, catering, and security.

Ordering and monitoring stationery and office supplies, managing outpatient clinics and reception depending on service provision, handling incoming post including uploading relevant documents onto RiO, and contributing to policy and service development within your area will also form part of your role. This position requires a proactive approach to ensure smooth administrative operations within the team and support high-quality patient care.

Experience
Previous experience in an administrative role within a healthcare or similar environment is desirable but not essential. Experience managing diaries, handling sensitive telephone enquiries, and working with multidisciplinary teams will be advantageous.

About you
You will be organised, efficient, and able to prioritise tasks effectively. Strong communication skills, both written and verbal, are essential, along with the ability to handle difficult or distressed patients with empathy and professionalism. You should be confident in using computerised data management systems and comfortable working independently as well as part of a team. Attention to detail and a proactive approach to problem-solving are important qualities for this role.

Qualifications
There are no formal qualifications required for this position, but proficiency in Microsoft Office applications and experience with electronic patient record systems would be beneficial. A positive attitude and willingness to learn are essential.