Location
London

Hours
Full Time (hours not specified)

Salary
Not specified

About the Role
Man Group is a global alternative investment management firm focused on delivering outperformance for sophisticated clients through Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our investment strategies span public and private markets across all major asset classes, with a significant focus on alternatives. As a Tech Support Apprentice, you will be responsible for ensuring the smooth running and stability of various systems across the business, spanning front and back office. This includes monitoring critical systems, anticipating and resolving issues as they arise, and proactively identifying ways to reduce common problems. You will be the first point of contact for the Tech Support function, managing customer queries by assigning appropriate priorities and setting expectations with users. Your role will involve visiting users at their desks, providing remote support, and actively participating at Tech Bars. You will troubleshoot and resolve queries, escalate to specialists when necessary, and manage technical relationships with users. You will support users on a wide range of technologies to meet agreed Service Level Agreements and provide a user-focused experience. This role offers an excellent opportunity to develop your technical skills and gain hands-on experience in a dynamic environment.

Experience
Entry-level position suitable for school leavers or those at an early stage of their career. No prior experience required but a genuine interest in technology and eagerness to learn is essential. Experience with trade floor support and market data applications (Reuters/Bloomberg) is desirable but not essential.

About you
You should be enthusiastic, user-focused, and motivated to provide excellent technical support. A good understanding of incident and problem management is important. You will need to be comfortable supporting Apple and Android handsets in a Mobile Device Management environment. Knowledge of ITIL management framework is expected. Familiarity with Windows Operating Systems and Citrix would be beneficial. You must have the right to work in the UK and have lived in the UK or EEA continuously for the past 3 years. You should not have previously studied the course content or be undertaking any other qualification during your apprenticeship. You must be able to apply your learning directly to your role.

Qualifications
This is an 18-month apprenticeship programme leading to a Level 3 ICT qualification. The programme includes 15 months of training followed by a 3-month apprenticeship assessment consisting of a knowledge exam, project and presentation, and a portfolio-based interview.