Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Lyst is a global fashion shopping platform founded in London in 2010, serving over 160 million shoppers annually. We offer the largest assortment of premium and luxury fashion products in one place, curating pieces from 27,000 leading brands and stores worldwide. In 2025, Lyst joined Zozo, the leading fashion e-commerce platform in Japan, marking a new era focused on transforming fashion shopping through AI and technology.

We are seeking a dedicated Technical Account Manager to lead our feed operations and integrations team on a 12-month fixed term contract covering maternity leave. In this role, you will drive team performance, manage agile sprints, and ensure the seamless technical execution of partner data feeds. Balancing people management with hands-on technical problem-solving, you will ensure platform stability and support cross-functional partners.

Key Responsibilities:
- Lead and grow the team, managing daily technical challenges, weekly 1-to-1s, and annual performance reviews
- Own team workflow by triaging Jira tickets, running bi-weekly Agile sprints, and leading Monday standups
- Drive technical feed strategy including critical data feed migrations and decommissioning legacy technology
- Oversee proactive monitoring, maintenance, and repair of active data feeds
- Act as technical anchor for multiple business units, executing partner integrations and providing technical health checks
- Manage full technical lifecycle of partners, liaising with external feed providers and engineering teams to resolve complex issues

Experience
- Proven team leader or line manager with a strong technical background in data feeds
- Experience in a fast-paced company, ideally within an affiliate marketing network, agency, or managing affiliate marketing/customer service for a retailer
- Proficient in Jira and Agile methodologies
- Knowledge of data feeds such as FTPs/SFTPs
- Experience using tools like Jira, Excel, Zendesk, Looker, or similar

About you
- Self-starter who thrives working independently and contributing to team goals
- Excellent technical support skills managing complex relationships of varying size
- Exceptional written, verbal, and presentation skills, comfortable communicating with senior-level partners
- Strong organisational and process management skills to prioritise multiple partner requests
- Comfortable learning new technical concepts and systems
- A strong interest or high regard for fashion

Qualifications
No specific formal qualifications required; a proven track record in technical account management and leadership is essential.