Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including the public sector. As a Technical Account Manager, you will be a trusted advisor and cloud operations architect for our Enterprise Support customers. You will have a direct impact by helping customers maximize value from cloud technology through strategic guidance and advocacy. Your role includes crafting and executing strategies to drive adoption and use of AWS services, ensuring operational health of AWS environments, and providing best practice recommendations.

You will develop close relationships with customers to understand their business and technical challenges, helping them achieve the greatest value from AWS. You will advise on architecture, support strategy, project and launch planning, and ongoing operational issues. This role offers opportunities to develop your technical, consulting, and leadership skills while working alongside talented cloud technologists and gaining AWS certifications.

Key responsibilities include building solutions, providing technical guidance, advocating for customers, maintaining operational health of AWS environments, developing trusting customer relationships, driving technical discussions on incidents and risk management, consulting with partners from developers to executives, collaborating with AWS teams, proactively identifying opportunities for customers, solving diverse problems during cloud migration, and uplifting customer capabilities through workshops and enablement sessions.

About the Team
Our team supports new members with a culture of knowledge-sharing and mentorship. We have a broad mix of experience levels and focus on career growth through project assignments that build engineering expertise. Senior members provide one-on-one mentoring and thorough, supportive code reviews to empower team members to take on complex tasks.

Experience
- Operational parameters and troubleshooting experience in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
- Technical engineering experience

About you
- Customer-obsessed with strong technical acumen
- Skilled at building trusting relationships and consulting across technical and executive levels
- Proactive with a bias for action to identify opportunities and solve problems
- Collaborative team player comfortable working with diverse AWS teams

Qualifications
- Experience with AWS services or other cloud offerings preferred
- Experience in internal enterprise or external customer-facing technical lead roles preferred