Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager, you will be a trusted advisor and cloud operations architect for our Enterprise Support customers. You will have a direct impact in helping customers gain the most value from cloud technology by crafting and executing strategies to drive adoption and use of AWS services. Your role includes providing advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keeping customers' AWS environments operationally healthy.

You will develop close relationships with customers to understand their business and technical challenges, helping them achieve the greatest value from AWS. You will advise on architecture, support strategy, project and launch planning, as well as ongoing operational issues. This role offers opportunities to develop your technical, consulting, and leadership skills while working with talented cloud technologists and expanding your knowledge of AWS products. You will also have access to mentorship and AWS certification opportunities.

Key responsibilities include building solutions, providing technical guidance, advocating for customers, ensuring operational health of AWS environments while reducing cost and complexity, developing trusting customer relationships, driving technical discussions on incidents and risk management, consulting with partners from developers to C-suite executives, collaborating with AWS teams, proactively identifying opportunities for customers, solving diverse problems during cloud migration, and uplifting customer capabilities through workshops and enablement sessions.

About the Team
Our team supports new members with a broad mix of experience levels and tenures, fostering an environment of knowledge-sharing and mentorship. Senior members provide one-on-one mentoring and thorough, kind code reviews. We care about career growth and assign projects that help develop engineering expertise, empowering team members to take on more complex tasks.

Diverse Experiences
AWS values diverse experiences and encourages candidates to apply even if they do not meet all qualifications. We welcome those with non-traditional career paths or alternative experiences.

About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies for its robust suite of products and services.

Inclusive Team Culture
At AWS, we foster a culture of inclusion through employee-led affinity groups and ongoing events that celebrate diversity and uniqueness.

Work/Life Balance
We value work-life harmony and strive for flexibility to support success at work without sacrificing home life.

Mentorship & Career Growth
We provide endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional.

Experience
- Technical engineering experience
- Operational parameters and troubleshooting experience in at least three of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment

About You
- Customer-obsessed with strong technical acumen
- Skilled in building trusting relationships and driving technical discussions
- Able to consult with a range of partners from developers to C-suite executives
- Proactive with a bias for action and problem-solving mindset
- Passionate about continuous learning and career growth

Qualifications
- Preferred experience with AWS services or other cloud offerings
- Preferred experience in internal enterprise or external customer-facing roles as a technical lead