Location
Remote - Europe (with centre of gravity in Berlin). Please apply to the location you are most likely to work from in the future.

Hours
Full Time

Salary
€190,000 per year

About the Role
n8n is an open workflow orchestration platform built for the new era of AI, empowering technical teams to automate faster and smarter with over 500 integrations and a vibrant community. Since 2019, we have grown into a diverse team of over 260 across Europe and the US, backed by top investors and valued at $5.2bn. We are now looking for a Technical Account Manager to own the technical success of our strategic top tier customers, ensuring they run healthy, scalable, and high-performing environments while maximizing long-term platform adoption.

As a trusted technical advisor, you will partner closely with customers and internal teams to provide guidance, support, and operational excellence. Your responsibilities include:
- Acting as the dedicated technical point of contact for a portfolio of strategic customers
- Leading the technical handoff from Sales Engineering to ensure smooth implementation and ongoing operations
- Building deep relationships with technical stakeholders, architects, platform owners, and engineering leaders
- Continuously assessing customer deployments to identify risks related to scalability, reliability, performance, and maintainability
- Providing strategic recommendations for platform improvements, upgrades, and architectural changes
- Guiding customers on automation and workflow best practices impacting platform performance
- Managing escalations, technical support intake, issue management, critical incidents, and high-severity cases
- Coordinating cross-functional responses with Support, Product, Engineering, and Customer Success teams
- Keeping customers informed with timely communication and proactive risk management
- Analyzing support activity, recurring issues, usage patterns, and operational risks to drive preventative actions
- Triaging technical product issues, bugs, and feature requests, ensuring feedback is captured and tracked through to completion
- Sharing structured customer insights with Product and Engineering to improve platform outcomes at scale
- Identifying and addressing technical product gaps surfaced by enterprise customers, contributing fixes or improvements where appropriate

This is a unique opportunity to join one of Europe’s fastest-growing startups at an exciting stage, with autonomy to build trusted relationships and influence how we deliver top tier support and technical success for enterprise customers.

Experience
- Strong background in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or similar customer-facing technical roles
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- Proven experience diagnosing performance, reliability, and scalability challenges in production environments
- Hands-on experience with Docker, Kubernetes, self-hosted deployments, cloud environments, and running scalable, reliable production systems
- Experience working closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges

About you
- Excellent technical communication skills, able to translate complex topics into actionable recommendations for technical and business stakeholders
- Confident in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
- Proactive and consultative approach with strong organizational skills to manage multiple customer priorities
- Passionate about customer success and continuous improvement

Qualifications
- Nice to have at least 6 months experience with n8n or similar workflow automation/iPaaS platforms such as Zapier, Make, Node-RED
- Familiarity with AI/LLM integrations, agentic workflows, or AI-enabled business process automation
- Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or regulated environments
- Background working with open-source, developer-first, or technical platform products
- Previous exposure to scaling customer success or TAM motions in high-growth SaaS or infrastructure companies