Location
Central London

Hours
Full Time

Salary
Competitive salary

About the Role
Join Modash as a Technical Customer Success Manager and become a key partner to our API customers, helping them build their products on top of our creator data. You will manage the entire customer journey from onboarding and adoption to expansion and long-term growth. This is a deeply strategic role where you will learn each customer's business as if it were your own, owning a portfolio of API accounts and driving success measured by Net Revenue Retention (NRR). You will run clear onboarding plans, set milestones, and ensure customers achieve first value quickly. As the voice of the customer internally, you will collaborate closely with Product, Sales, and Marketing teams to solve problems, coordinate expansions, and develop customer-facing resources. You will join a tight-knit team that values ownership and genuinely cares about the people we work with.

Experience
2+ years in Account Management, Customer Success, or a similar customer-facing technical role

About you
- Comfortable with APIs, integrations, and data flows — you might not code, but you understand how systems connect
- Clear communicator in writing and on calls; organized and great at follow-through
- Proactive thinker who builds plans with customers rather than just reacting
- Takes ownership and perseveres when challenges arise

Nice-to-haves
- Experience in creator data or influencer marketing
- Familiarity with tools like Vitally, Intercom, or Stripe
- Some coding experience (scripts, SQL, reading code)