Location
London (4 days in the office, 1 day working from anywhere)

Hours
Full Time

Salary
Competitive salary (details not specified)

About the Role
At Fora, we’re reimagining what the workplace can be by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing—enabling people to work productively, creatively, and happily. With over 60 locations across the UK and partnerships with leading brands, we are pioneering conscious design and sustainable construction to shape the future of work.

Our technology is central to delivering exceptional workspace experiences, especially across our Salesforce and commercial ecosystem. We are seeking a Technical Product Owner to lead strategy, optimisation, and innovation across Salesforce and a suite of integrated platforms supporting our commercial teams.

This high-impact leadership role combines platform ownership, team leadership, and technical delivery. You will shape how our systems evolve to support growth, performance, and customer experience.

Key responsibilities include:
- Own the Salesforce roadmap for sales and commercial operations, aligning with business priorities and growth plans
- Drive innovation to improve efficiency, visibility, and performance
- Lead the evolution of the wider ecosystem ensuring seamless integration of core platforms
- Lead, mentor, and develop a team of Salesforce admins, developers, and Nexudus specialists
- Foster a culture of continuous improvement, accountability, and technical excellence
- Act as escalation point for complex platform or technical issues
- Oversee configuration, development, and integration of Salesforce with systems including Pardot, CPQ, DocuSign, SAP, JustOn, Nexudus, and Freshservice
- Ensure reliable, scalable integrations across all platforms
- Champion automation and AI-driven solutions to streamline workflows and enhance user experience
- Build strong relationships with Sales and Commercial leadership and work cross-functionally with Product, Marketing, Finance, and IT
- Ensure strong data governance, platform security, and compliance
- Monitor platform performance, adoption, and ROI, providing insights to senior leadership
- Own technical and training documentation and manage relationships with external vendors and delivery partners

This is a rare opportunity to own and shape a critical platform ecosystem at the heart of a fast-growing, design-led workspace business with autonomy and visibility to drive meaningful change across the organisation.

Experience
- Proven experience as a Salesforce Product Owner or similar role within a complex, multi-system environment
- Strong knowledge of Salesforce Sales Cloud, Pardot, CPQ, and DocuSign
- Experience integrating Salesforce with ERP systems (ideally SAP), workspace platforms (e.g. Nexudus), and ITSM tools (e.g. Freshservice)
- Track record of leading cross-functional teams and complex technical programmes
- Strong stakeholder management skills with ability to translate business needs into delivery
- Familiarity with automation tools, AI technologies, and modern CRM innovation
- Experience in real estate or flexible workspace environments is advantageous

About you
- Deep Salesforce expertise combined with strong leadership and commercial awareness
- Confident operating across both technical delivery and business strategy
- Strong problem-solving mindset with excellent attention to detail
- Ability to foster a culture of continuous improvement and technical excellence

Qualifications
- Degree in Computer Science, Business Information Systems or equivalent experience
- Salesforce certifications (e.g. Administrator, Platform App Builder, Sales Cloud Consultant) highly desirable
- Agile/Scrum experience or certification preferred
- Strong hands-on capability with Flow and working knowledge of Apex, SOQL, and Lightning components
- Experience with Pardot campaign management and lead scoring
- Strong understanding of CPQ configuration and pricing rules
- Experience working with REST/SOAP APIs and system integrations
- Ability to leverage Salesforce reporting and dashboards to drive actionable insight