Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services globally, available in more than 240 countries and territories. It offers the broadest selection of on-demand video content, including critically-acclaimed Amazon Originals such as The Marvelous Mrs. Maisel, Tom Clancy's Jack Ryan, The Boys, and UK-produced hits like Good Omens and The Grand Tour. Amazon MGM Studios is the movies and television development and production arm of Amazon, responsible for producing original content and licensing studio programs worldwide exclusively for Prime Video customers.

Amazon MGM Studios Technology is seeking a Technology Operations Engineer to drive the execution and improvement of key service delivery processes throughout the Studios organization. You will provide first and second tier technical support, contribute to enterprise cross-functional projects, and collaborate with software developers, executives, vendors, and other support teams.

Your responsibilities will include supporting network, technology, software, and devices across Amazon MGM Studios global productions. The TechOps teams support both Studios production personnel (cast and crew) and business teams (development, engineering, programming, and marketing). You will work in a team environment, regularly interacting with production personnel and studio executives at all levels. Daily activities include systems administration, troubleshooting, issue prioritization, root cause analysis, problem solving, and escalation across various software and hardware environments.

A typical day involves driving the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience, and partner daily with cross-functional teams.

Experience
- Troubleshooting and debugging technical systems
- Providing first or second tier technical support in an enterprise environment
- Working with customers to deliver exceptional service

About you
- Strong analytical skills with attention to detail
- Excellent communication abilities
- Ability to work collaboratively in a team environment and interact with stakeholders at all levels

Qualifications
- Experience in technical support or related roles
- Understanding of computer components (hardware and software) is preferred
- Experience working for an entertainment agency, studio, or similar organization is a plus