Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support team member within Commodities, Currencies and Emerging Markets Production Management, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Your responsibilities include providing end-to-end application or infrastructure service delivery to enable successful business operations of the firm, supporting day-to-day maintenance of systems to ensure operational stability and availability, and assisting in monitoring production environments for anomalies using standard observability tools. You will identify issues for escalation and communication, provide solutions to business and technology stakeholders, and analyze complex situations and trends to anticipate and solve incident, problem, and change management challenges across full stack technology systems, applications, or infrastructure.

In this role, you will apply AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations. You will use enterprise-authorized AI capabilities to accelerate incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.

Experience
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on premises and public cloud. Experience with observability and monitoring tools and techniques. Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. Proven experience using enterprise-authorized AI capabilities to support production support workflows with strong validation habits and awareness of data sensitivity.

About you
Detail-oriented and proactive in reviewing and validating AI-assisted incident recommendations before action, escalating when uncertain, and following operational and security expectations. Strong analytical skills with the ability to anticipate and solve complex operational issues. Commitment to continuous improvement and collaboration with business and technology stakeholders.

Qualifications
Experience with one or more general purpose programming languages and/or automation scripting is preferred. Working understanding of public cloud environments is an advantage.