Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commodities, Currency and Emerging Markets, you will play a key individual contributor and leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

You will join a team of support technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Responsibilities include executing policies and procedures that ensure operational stability and availability, monitoring production environments for anomalies, addressing issues, and driving evolution of utilization of standard observability tools. You will escalate and communicate issues and solutions to business and technology stakeholders, actively participating from incident resolution to service restoration.

The role applies AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. You will lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Using enterprise-authorized AI capabilities within the work environment, you will speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.

Experience
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud. Proficient in observability and monitoring tools and techniques. Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

About you
Strong critical thinking and problem-solving skills with a proactive approach to incident and problem management. Comfortable working in a fast-paced environment with multiple stakeholders. Excellent communication skills to escalate and communicate issues and solutions effectively. Commitment to operational stability, resiliency, and security standards.

Qualifications
Working knowledge in one or more general purpose programming languages and/or automation scripting is preferred. Practical experience with public cloud environments is advantageous.