Location
London Borough of Croydon

Hours
Full Time (hours not specified)

Salary
£62,766 per annum

About the Role
Lead temporary accommodation and hostel services that support residents and deliver strong performance. This key operational management role is responsible for ensuring the service meets performance expectations and complies with statutory, regulatory and professional standards. You will lead and support staff, manage service performance, oversee temporary accommodation processes and work closely with internal teams, landlords, contractors and partner agencies.

You will provide day-to-day leadership to the Temporary Accommodation and Hostel Teams, ensuring resources and workloads are effectively managed and that the service delivers expected outcomes.

Your responsibilities will include:
- Leading, motivating and supporting staff to meet service objectives and key performance indicators.
- Planning and coordinating resources and workloads across the teams.
- Developing, implementing and reviewing temporary accommodation and hostel policies and procedures.
- Overseeing occupancy checks, tenancy management and sustainment, void management, property handbacks and tenancy termination.
- Ensuring temporary accommodation void turnaround times are kept to a minimum and allocations are made fairly and in line with Council procedures.
- Leading a coordinated, multi-agency approach to advice and support for residents in temporary accommodation.
- Leading safeguarding meetings and ensuring concerns relating to children and adults with care and support needs are appropriately referred.
- Responding to correspondence from Members, MPs and the Local Government and Social Care Ombudsman within agreed timescales.
- Providing performance information, identifying risks and recommending action where service delivery issues arise.

Be part of a council dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon, relationships matter and we are about strong partnerships and working together to make lasting positive change.

Our benefits include:
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) plus Bank Holidays and option to purchase more, and access to a confidential and free Employee Assistance Programme 24/7.
- Family Friendly Provisions: Generous maternity leave and family leave provisions.
- Work Life Balance: Options for flexible and agile working in line with service demand.
- Make a Difference: Contribute to a council dedicated to positive change for residents.

Experience
Strong experience managing temporary accommodation, homelessness, hostels or related housing services.
Experience of leading and managing staff.
Strong performance management and service planning skills.
Experience developing and applying operational policies and procedures.
Knowledge of temporary accommodation, tenancy management and homelessness services.
Experience working with landlords, contractors, internal services and partner agencies.
Ability to analyse performance information, identify risks and recommend improvements.
Strong written and verbal communication skills, including preparing reports and advising senior officers and elected Members.
Sound knowledge of relevant housing and homelessness legislation.
Clear understanding of safeguarding responsibilities.

About you
Organised and confident in managing competing demands.
Committed to delivering an effective and responsive service for residents in temporary accommodation.
Ability to lead a multi-agency approach and work collaboratively.
Strong leadership and motivational skills.

Qualifications
Not explicitly stated but relevant housing management or related qualifications would be advantageous.