Location
Royal Borough of Kingston upon Thames

Hours
Full time, hybrid working with 4 days on-site and 1 day working from home

Salary
£39,519–£43,449 per annum

About the Role
Kingston is a vibrant and diverse university town located in zone 6 with excellent transport links in and out of London. The borough offers an idyllic riverside location, a mix of modern and historic town centres, open parklands, cycle routes, great shopping, and restaurants. We are passionate about working closely with residents and vulnerable groups to help maintain their independence and balance support with independent living.

Join a Housing Service committed to transforming communities and making a positive, lasting difference to residents' lives. You will be part of a friendly team of eight Housing Officers managing over 4,500 properties across Kingston. The team works collaboratively with residents, colleagues, and partners to ensure communities are well managed and supported.

As a Tenancy Services Officer, you will be responsible for managing a patch of approximately 750 homes. The role requires ownership, responsibility, flexibility, and collaboration to achieve top outcomes for residents. You will demonstrate a “can-do” attitude based on empathy and excellent communication skills, helping to build strong working relationships within the Housing Services team and across the Council to support a ‘One Council’ approach.

You will contribute to the development and implementation of KPIs, targets, and electronic data reporting to monitor and benchmark service delivery. The Council values employees who thrive in an agile, networked organisation and who provide housing services that reflect residents’ needs.

Experience
Housing or tenancy management experience is essential. Knowledge and understanding of the Housing Regulator’s Consumer Standards is required.

About you
We are looking for a proactive, adaptable individual with strong communication and IT skills who is passionate about delivering excellent customer service. You should be confident engaging with a range of stakeholders and comfortable working both in the office and at housing surgeries across the borough. A creative and innovative approach to problem-solving, understanding of housing regulation and consumer standards, and a commitment to continuous learning and professional development are important.

The role requires working on-site four days a week and one day from home due to high demand.

Qualifications
Level 2 or 3 qualification from the Chartered Institute of Housing is essential.