Location
London Office (Aldwych) with travel to the United States required during the tournament.

Hours
Flexible working hours including weekends and match days.

Salary
Competitive salary commensurate with experience.

About the Role
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. We are seeking an experienced Director – Ticket Management to lead end-to-end ticketing operations and guest management for a major football hospitality programme at the FIFA World Cup 2026. This role involves overseeing the full lifecycle of ticket management—from planning and allocation through to on-site delivery—while leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system.

This is a unique opportunity to play a key role in one of the world’s biggest sporting events, working with global stakeholders, VIP clients, and internal teams to deliver a seamless guest experience. The role can be offered as either a fixed term contract until August 2026 or a freelance position.

Key Responsibilities:
- Lead all aspects of ticket management for the FIFA World Cup 2026 programme, ensuring accurate allocation, tracking, and distribution.
- Act as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units.
- Set up and manage a secure, scalable ticket and guest management system, ensuring integration with hospitality, transport, and accreditation operations.
- Oversee planning, implementation, and management of ticketing allocations, fulfilment processes, and on-site support at venues.
- Manage ticketing-related communications and queries across clients, partners, and guests.
- Collaborate closely with internal teams including Hospitality Operations, Security, Accreditation, and Guest Services.
- Manage stakeholder expectations and provide strategic advice to align ticketing operations with client objectives and contractual obligations.
- Lead troubleshooting and contingency planning to address operational issues and ensure readiness for match days.
- Oversee reporting, reconciliation, and audit processes for ticket inventory and usage.
- Provide regular reports and updates to clients and internal leadership.
- Recruit, brief, and manage ticketing support staff as required for event delivery.

This role requires strong leadership, excellent communication skills, and the ability to manage complex operations under tight deadlines in a fast-paced environment.

Experience
- Proven experience (7+ years) in account management, event operations, or ticketing for major international events, with strong preference for sports tournaments.
- In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
- Demonstrated ability to manage high-level stakeholders and complex operational delivery under tight timelines.
- Strong project management skills including budgeting, planning, and team coordination.
- Experience managing third-party vendors and contractors is desirable.

About You
- Excellent communication and interpersonal skills, able to navigate diverse cultural environments.
- Highly organised, solution-oriented, and capable of working under pressure in fast-paced, dynamic environments.
- Fluency in English is essential; additional languages, particularly Spanish, are an asset.
- Availability for international travel and flexible working hours including weekends and match days.

Qualifications
- Relevant qualifications in event management, project management, or related fields are advantageous but not mandatory.
- A strong understanding of data protection regulations and compliance requirements related to ticketing and guest management.