Location
London Office (Aldwych) with international travel to the United States required during the tournament.

Hours
Fixed term contract until August 2026. Flexible working hours including weekends and match days.

Salary
Competitive salary commensurate with experience.

About the Role
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. We are seeking an experienced Director – Ticket Management to lead end-to-end ticketing operations and guest management for a major football hospitality programme for the FIFA World Cup 2026. Based in London, you will oversee the full lifecycle of ticket management—from planning and allocation through to on-site delivery—while leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system. This is a unique opportunity to play a key role in one of the world’s biggest sporting events, working with global stakeholders, VIP clients, and internal teams to deliver a seamless guest experience.

Key responsibilities include leading all aspects of ticket management, acting as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units, and ensuring integration with hospitality, transport, and accreditation operations. You will oversee ticket allocation, fulfilment, on-site support, and service levels for designated client groups. Managing ticketing communications, collaborating with internal teams such as Hospitality Operations, Security, Accreditation, and Guest Services, and providing strategic advice to align ticketing operations with client objectives are essential parts of the role.

Additional duties include troubleshooting and contingency planning for match days, overseeing reporting, reconciliation, and audit processes, managing stakeholder expectations, and recruiting and managing ticketing support staff as required. This role demands a high level of organisation, strategic thinking, and the ability to work under pressure in a fast-paced environment.

Experience
- Proven experience (7+ years) in account management, event operations, or ticketing for major international events, with strong preference for sports tournaments.
- In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
- Demonstrated ability to manage high-level stakeholders and complex operational delivery under tight timelines.
- Strong project management skills including budgeting, planning, and team coordination.
- Experience managing third-party vendors and contractors is desirable.

About you
- Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments.
- Highly organised, solution-oriented, and capable of working under pressure in fast-paced, dynamic environments.
- Fluency in English is essential; additional languages, particularly Spanish, are an asset.
- Availability for international travel and flexible working hours including weekends and match days.

Qualifications
- No specific formal qualifications required; however, relevant experience and skills as outlined above are essential.