Location
London Office (Aldwych) with required travel to the United States during the FIFA World Cup 2026 tournament.

Hours
Fixed-term contract until August 2026 (freelance arrangements considered). Flexible working hours including weekends and match days.

Salary
Competitive salary commensurate with experience.

About the Role
THE·TEAM operates at the epicenter of sports, music, and entertainment, serving talent, brands, and properties globally. We are seeking an experienced Director – Ticket Management to lead end-to-end ticketing operations and guest management for a major football hospitality programme at the FIFA World Cup 2026. Based in London, you will oversee the full lifecycle of ticket management—from strategic planning and allocation through to on-site delivery—while leading the set-up, deployment, and management of a bespoke ticket and guest management system.
This pivotal leadership role involves working with global stakeholders, VIP clients, and internal teams to deliver a seamless, world-class guest experience. You will act as the senior client and stakeholder lead, managing sensitive relationships with professionalism and authority, while collaborating closely with Hospitality Operations, Security, Accreditation, and Guest Services teams.
Key responsibilities include managing ticket allocations, fulfilment, on-site delivery, and service levels; leading and mentoring a multi-level team; providing strategic oversight and contingency planning; managing communications and guest queries; and ensuring compliance with FIFA policies and data protection laws.
This is a rare opportunity to contribute to one of the world’s biggest sporting events and make a significant impact on the guest experience and operational success of the programme.

Experience
- 7+ years senior experience in ticketing, event operations, or account management for major international sports or live events.
- Deep expertise in ticketing systems, CRM platforms, and digital ticketing technologies.
- Proven ability to lead and inspire a multi-level team and scale operations as projects evolve.
- Demonstrated success managing challenging clients and complex stakeholder networks in high-pressure, deadline-driven environments.
- Strong strategic and project management skills, including budgeting and planning.
- Experience managing third-party vendors and contractors.

About you
- Excellent communication, negotiation, and interpersonal abilities.
- Highly organised, adaptable, and solution-oriented with strong attention to detail.
- Fluency in English (Spanish an advantage).
- Availability for international travel and flexible working hours, including weekends and match days.

Qualifications
No specific formal qualifications required; however, extensive relevant experience and proven leadership capabilities are essential.