Location
Stratford, Newham, Greater London

Hours
Full Time

Salary
£8.00 Per Hour

About the Role
Axis CLC is a national property maintenance and compliance partner with over 110 years of combined experience. Supporting more than 400 clients across the UK, we deliver essential repairs, refurbishment, and building safety services that keep homes and public buildings operating at their best. We complete over 400,000 repairs annually, helping to keep tenants safe, properties performing, and owners fully compliant.

We are seeking a highly organised and motivated Apprentice Scheduler to join our team. This is an excellent opportunity for someone at the start of their career to gain hands-on experience while supporting the delivery of a high-quality repairs and maintenance service within the social housing sector.

Working in a fast-paced office environment, you will assist with planning and allocating repair, maintenance, and compliance appointments. You will liaise with residents, operatives, contractors, supervisors, team leaders, and managers to ensure all works are scheduled, monitored, and completed within agreed timescales and service standards, helping to deliver an outstanding customer experience.

This role provides a strong introduction to scheduling and coordination, where organisation, communication, and problem-solving skills are key. Full training and support will be provided. The position is offered as a two-year fixed-term contract, during which successful applicants will work towards the Level 3 Business Administration standard, gaining a nationally recognised qualification alongside practical, on-the-job experience and building a solid foundation for a long-term career within the organisation.

Key Responsibilities:
- Plan, arrange, and manage appointments for residents with trade operatives and subcontractors in a timely, efficient, and cost-effective manner.
- Allocate, monitor, and update all work orders using the company’s job management and scheduling systems (e.g., FLS/Dynamics), ensuring balanced workloads and maximised productivity.
- Collaborate with supervisors, operatives, and subcontractors to coordinate daily workloads, optimise routes, and ensure effective resource utilisation.
- Deliver excellent customer service, handling queries and requests professionally, empathetically, and efficiently.
- Accurately log, update, and maintain all job information within company systems, ensuring data integrity and correct time allocation for cost purposes.
- Record job completions, materials ordered, and operative notes clearly and promptly.
- Maintain logs and monitor variation requests.
- Produce performance updates to support operational efficiency and management oversight.
- Monitor and manage Work in Progress (WIP) for repair and maintenance tasks, ensuring jobs are tracked, completed on schedule, and meet quality standards.
- Ensure operatives correctly use and update PDAs and other digital tools for accurate job tracking and reporting.
- Prepare and distribute work orders for non-digital operatives at the end of each working day.
- Liaise with staff across departments to share updates and resolve scheduling issues efficiently.
- Follow all company policies, procedures, and work instructions, including those related to sustainability, health and safety, and environmental compliance.
- Provide information and updates to line managers as required, ensuring transparency and accountability.
- Support other schedulers and provide cover during absences to maintain continuity of service delivery.

Experience
No prior experience required; full training and support will be provided.

About you
- GCSE grade 4 & above (A-C) in Maths and English or equivalent.
- Good communication skills.
- Presentable and professional.
- Positive attitude to work.
- Strong attention to detail.

Qualifications
Working towards Level 3 Business Administration apprenticeship qualification as part of the two-year fixed-term contract.

Benefits
- Salary of £8 per hour.
- Pension scheme and life assurance.
- Travel expense coverage for travel to/from college and apprentice/work-related events.
- 23 days’ holiday plus bank holidays.
- Access to Perkbox (discounts, perks, and wellbeing offers).
- One paid volunteer day.
- Access to learning and development opportunities including financial wellbeing, technical skills, and coaching.

Our Commitment to Inclusion
Axis CLC values diversity and is proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.