Location
London Borough of Croydon

Hours
Full Time

Salary
£34,920 per annum

About the Role
The Home Office works to build a safe, fair and prosperous UK through its work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Corporate Services Group supports these priorities through various professional functions including Finance. We are seeking a Transactions Assistant Officer to join the Finance Transactions Team to assist with the day-to-day management of the team's operations.

The Finance Transactions Team supports all areas of the Home Office with Procure-to-Pay (P2P) processes, including quality assurance of requisitions, supplier set-ups, urgent payment requests, and general enquiries. The team operates a Contact Centre to respond to queries by phone and email, ensuring compliance with purchasing policies for goods and services.

The role aims to facilitate self-service functionality through Home Office systems while providing policy and guidance to support key financial transaction areas within P2P. You will be responsible for processing simple finance transactions, ensuring adherence to relevant policies and processes, and delivering excellent customer service.

Key Responsibilities
Processing compliant or rejecting non-compliant transaction requests within agreed KPIs; providing advice and guidance on compliant transactions; coaching customers to use self-service functionality; acting as first point of contact for customer enquiries via call centre and email; assisting colleagues and resolving queries; monitoring and reporting performance; ensuring accurate transaction records; reviewing personal performance; assisting in management information reporting; supporting wider team objectives and undertaking additional responsibilities as required.

Apprenticeship
This position includes completing a Level 3 Diploma in Accounting apprenticeship over approximately 15 months, with a minimum of 12 months before end-point assessment. You will spend around 20% of your time on off-the-job learning including workshops, digital courses, mentoring, and job shadowing. Successful completion awards a nationally recognised AAT Advanced Diploma in Accounting - Level 3 qualification.

The apprenticeship covers accounting techniques such as cost accounting records, advanced bookkeeping, and preparation of financial reports. Eligibility requires five GCSEs grade 4-9 (A*-C), including English and Maths, and no prior Level 3 or higher accounting qualifications.

Training and Travel
Relevant training will be provided. Occasional travel may be required.

Experience
Experience of Oracle purchase requisitioning and/or Accounts Payable is desirable but not essential. Excellent customer service skills and the ability to communicate effectively with clients are important.

About you
You should have excellent customer service skills, good written and verbal communication, be a strong team player, keen to learn and develop, and have strong attention to detail.

Qualifications
You must have five GCSEs grade 4-9 (old system A*-C), including English and Maths. Candidates already qualified above AAT Level 3 are not eligible to apply.