Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Following rapid expansion in all markets and major new contract wins, Reset Health is expanding its technical team across multiple geographies to enhance the product for all markets. As a key member of our QA team, you will be central to delivering high quality software under our ISO13485 Quality Management System. You will play an important role in helping us transition to greater use of automation and AI in QA.

Your responsibilities will include designing, writing, and executing manual and automated test cases for our web and native smartphone applications across all markets. You will apply AI tools responsibly to deliver productivity benefits while maintaining full oversight. You will build and maintain automated test suites, integrating them into our CI/CD pipeline to catch regressions before release.

Additional duties include performing functional, regression, exploratory, and API testing, clearly documenting and tracking defects through to resolution. You will work to strong technical standards and best practices in software quality assurance, including test planning, peer review of test cases, and ensuring traceability between requirements and tests.

You will fully engage with our agile development process, including sprint planning, refinement, sub-tasking, and story point estimates, all managed in Jira. Collaboration with our global development team, product, and design teams will be essential to raise quality issues early in the development lifecycle. You will also assist our operations team with technical questions and reproducing customer issues.

The successful candidate will demonstrate strong problem-solving skills, a keen eye for detail, excellent interpersonal and team-working skills, and the ability to collaborate asynchronously across time zones and cultures. A good understanding of the software development lifecycle and where quality assurance fits within it is essential, along with a strong drive to continue learning and improving. Above all, we seek someone with a great work ethic, enthusiasm, and a desire to excel.

Experience
- Degree in Computer Science, STEM subject, or equivalent practical experience.
- Proven experience in software QA/testing for web applications and native mobile apps in a commercial environment.
- Experience designing and executing manual test plans, test cases, and exploratory testing.
- Experience with test automation frameworks such as Cypress, Playwright, Selenium, or Appium for mobile.
- Experience testing RESTful APIs using tools such as Postman.
- Familiarity with Agile SDLC using Jira, Confluence, and Git.
- Experience integrating automated tests into a CI/CD pipeline.
- Understanding of defect lifecycle management and clear, reproducible bug reporting.
- Proficient in written and spoken English.

About you
- Good problem-solving techniques and a keen eye for detail.
- Strong interpersonal and team-working skills, comfortable collaborating asynchronously across time zones and cultures.
- Good understanding of the software development lifecycle and the role of quality assurance.
- Strong drive to continue learning and improving.
- Great work ethic, enthusiasm, and a desire to do well.

Qualifications
- Familiarity with WCAG accessibility standards and accessibility testing (desirable).
- Exposure to regulated software development in healthcare, especially international standards such as ISO9001, ISO27001, and ISO13485 (desirable).
- Experience with performance or load testing tools such as JMeter or k6 (desirable).
- Basic scripting or programming ability (e.g. JavaScript/TypeScript) to write and maintain automated tests (desirable).
- Previous experience building or maintaining a shared test-automation framework or component library (desirable).
- Ability to translate designs and requirements into clear, testable acceptance criteria (desirable).
- A keen eye for maintaining quality standards during code and test reviews (desirable).
- Exposure to Docker is helpful but not essential.