Location
London

Hours
Full Time

Salary
Competitive salary, commensurate with experience

About the Role
Behind every investment is a person with ambitions, motivations and values. While every client is unique, they come to J.P. Morgan Personal Investing for our straightforward and transparent approach to investing, backed by 150 years of J.P. Morgan heritage. Serving over 275,000 investors in the UK, we offer award-winning investments, products and digital wealth management services. Innovation is at the core of our ethos, empowering consumers to make informed investment decisions and achieve their financial goals.

As a UX Designer at J.P. Morgan Personal Investing, you will design end-to-end experiences across managed and self-managed investment products and wealth services. Your work will cover the full product lifecycle including onboarding, payments, affordability, risk, trading, UI, IA and more. You will translate complex investment and policy requirements into intuitive, accessible, and data-rich interfaces by partnering with Product, Engineering, Research, Data/Analytics, Risk/Compliance teams and applying our defining principles to deliver measurable, compliant outcomes.

Our UX design team is central to this venture, focused on delivering smart ideas to our clients. We seek individuals with a curious mindset who thrive in collaborative teams and are passionate about client experience. Our people are problem definers, solution oriented, commercially savvy, and fintech focused. You will work in cross-disciplinary teams on specific products, projects and client journeys, with opportunities to move between them.

Key Responsibilities:
- Lead end-to-end, multiplatform design projects from brief through launch, partnering with UX leadership.
- Translate problem statements into actionable design outcomes using marketing insights and client research.
- Apply and evolve our design system by defining patterns, tokens and components to ensure consistency and scalability.
- Plan and run user research and usability studies; build interactive prototypes to iterate and validate design solutions.
- Facilitate critiques and playback sessions, explaining trade-offs across usability, regulatory policy, engineering constraints and scope.
- Champion accessibility by meeting WCAG standards and annotating workflows to support assistive technologies.
- Collaborate with researchers, designers, technologists and business partners to craft client-focused products and services.
- Align design decisions to product goals by demonstrating a clear understanding of business drivers and success metrics.
- Deliver high quality artefacts including user journeys, UX flows, prototypes and detailed UI designs; support peers to achieve the same level.
- Partner with cross-functional stakeholders to uncover opportunities that improve experiences and create client value.
- Promote and implement best practice methods and tools to drive design efficiency and effectiveness.
- Advocate for the client and foster a shared, client-centric mindset across the organisation.

Experience
- Strong portfolio demonstrating UX processes such as process flows, sitemaps, wireframes, prototypes, user research, usability testing and other deliverables.
- Prior experience managing multiplatform products with a track record of solving complex design problems at scale.
- Expert knowledge of Figma and interest in the latest updates.
- Experience mentoring and fostering an inclusive, empowering environment for other designers.
- Experience designing accessible and inclusive interfaces is preferred.
- Exposure to finance or regulated industries, analytics/experimentation experience, and motion/micro interaction skills are advantageous.

About You
- Collaborative and open-minded with a high degree of comfort working in a fast-paced environment.
- Creative and analytical skills to facilitate workshops and communicate insights that inspire design opportunities.
- Excellent interpersonal, written and verbal communication skills.
- Passionate about client experience and fintech.
- Advocate for accessibility, with understanding of applying WCAG 2.2 criteria in design, including testing comps, wireframes and prototypes for accessibility standards.

Qualifications
- Relevant UX design experience and a strong portfolio.
- Commitment to continuous learning and applying best practices in UX design.
- Ability to work effectively within cross-disciplinary teams and align design with business goals.