Location
TOCA Social venues at The O2 (London), Birmingham, Westfield White City (London), Paris, and remote support across UK & Europe

Hours
Full time, with flexibility required including evenings, weekends, and travel across UK and Europe as needed

Salary
Competitive salary (details provided upon application)

About the Role
TOCA Social is the world’s first interactive football and dining experience, with venues across the UK, Europe, and beyond. As the Venue Technology Manager for UK & Europe, you will be the hands-on technology lead responsible for the daily performance, stability, and optimisation of all guest-facing and operational technology across four venues. You will work closely with Operations Managers and General Managers to ensure technology enhances the guest experience and never disrupts it.

Your role includes being the first line of support for technical issues, driving preventative maintenance, supporting new venue openings, and leading technology improvement projects. Reporting to the Head of Venue Technology and collaborating with the UK & Europe Operations Director, you will ensure seamless technology operations that support both guests and venue teams.

Key responsibilities include managing game systems, guest-facing tech (totems, leaderboards, kiosks, QR codes, face scanners, photobooths), transactional systems (Tevalis EPOS, Dojo PDQs, SevenRooms CRM), and operational infrastructure (CCTV, radios, door access, AV). You will conduct weekly venue visits, implement preventative maintenance, and provide direct support to venue teams including remote support for Paris.

Additionally, you will administer EPOS and CRM systems, manage technology ticketing and prioritisation, deliver structured training and documentation, support corporate events and AV setups, and maintain strong supplier relationships. You will also play a critical role in new venue openings, ensuring technology fit-outs meet TOCA Social’s standards and delivering onboarding training to new teams.

This role demands a proactive, solutions-focused mindset with a passion for delivering exceptional guest experiences through reliable and innovative technology.

Experience
- Minimum 3 years’ experience in venue, hospitality, entertainment, or retail technology support
- Proven track record managing technology across multiple venues in fast-paced environments
- Strong hands-on knowledge of EPOS, payment systems, networking, AV, CCTV, access control, and guest-facing technology
- Skilled in troubleshooting hardware, software, and infrastructure issues with rapid resolution focus
- Experience supporting live operational environments where uptime and guest experience are critical
- Experience managing third-party technology suppliers and service partners
- Proficient in administering POS, CRM, and inventory management platforms
- Excellent organisational skills with ability to prioritise multiple issues and stakeholders
- Strong communication skills, able to build trusted relationships and explain technical concepts clearly

About you
- Passionate about delivering exceptional guest experiences through innovative technology
- Proactive and solutions-focused with a drive for continuous improvement
- Comfortable working flexibly including evenings, weekends, and travel across UK and Europe
- Confident, hands-on, and able to work collaboratively with operational teams
- Able to embed technology confidence across venue teams through coaching and support

Qualifications
- Relevant technical qualifications or certifications are advantageous but not essential
- Full UK driving licence desirable due to travel requirements