Location
Westminster, London

Hours
Several different part-time contracted hours available. Shift times are subject to operational need and linked to the Business of the House. Candidates will be asked to specify their availability if selected for interview.

Salary
£27,398 per annum

About the Role
We are seeking enthusiastic and dynamic Visitor Engagement Assistants (VEAs) to join our Visitor Experience Team at the iconic Houses of Parliament. In this exciting front-line role, you will welcome guests from around the world, deliver inspiring tours and talks, and open the doors of the Palace of Westminster to the public—making every visit unforgettable.

Your responsibilities will include welcoming visitors, providing information, assisting with access requirements, and ensuring a world-class welcome that exceeds expectations. You will offer meaningful and rich visitor experiences to diverse audiences including UK citizens, overseas visitors, and those disengaged from mainstream politics. You will work collaboratively within a large team, maintaining high standards of presentation and service. Additionally, you will coordinate with security, banqueting, and events teams to manage visitor access and flow through the building, and support the wider Chamber and Participation team during public engagement events and special occasions.

Staff Benefits
In addition to your salary, we offer a range of attractive benefits including:
- 30 days' annual leave (increasing to 35 days after first full leave year)
- Civil Service pension with an average employer contribution of 27%
- Access to training and development
- Flexible working options
- Interest-free season ticket loan and bicycle loan

Experience
Previous experience working in a visitor-focused environment is essential. You should be confident in delivering engaging presentations to large audiences and able to work flexibly as part of a team in a pressured environment.

About you
You are enthusiastic, dynamic, and passionate about providing excellent visitor experiences. You work well collaboratively, maintain high standards of service and presentation, and are adaptable to changing operational needs.

Qualifications
Specific qualifications are not stated; however, applicants must be able to demonstrate evidence against the role criteria during the application process.