Location
Elgin Ave., London

Hours
Full Time (hours not specified)

Salary
£30,088 per annum

About the Role
As a Visitor Engagement Assistant, you will help bring the story of UK Parliament to life for visitors from across the UK and around the world. Acting as an ambassador for one of the UK's most iconic institutions, you will create memorable and engaging experiences while providing a world-class welcome to everyone who visits the Palace of Westminster.

This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment and is passionate about delivering outstanding customer service while helping visitors connect with the work, history and significance of the UK Parliament.

In this varied and people-focused role, you will:
- Welcome visitors to Parliament, provide information and guidance, and help them access different areas of the estate, including the public galleries of the House of Commons and House of Lords debating chambers.
- Deliver a consistently exceptional visitor experience, proactively going above and beyond to exceed visitor expectations.
- Engage with a diverse range of audiences, including UK citizens, international visitors, schools, community groups and those less familiar with Parliament and politics.
- Deliver inspiring tours and talks that bring Parliament's history, heritage and democratic role to life.
- Learn and deliver Parliament's two core visitor tours, as well as the highly popular Elizabeth Tower (Big Ben) tour.
- Support the audio tour programme by issuing equipment, troubleshooting issues and interacting with visitors along the route to answer questions and share insights.
- Work closely with colleagues across Parliament, including Security and Events teams, to manage visitor access and ensure a smooth and enjoyable journey from arrival to departure.
- Help maintain a safe, welcoming and inclusive environment for all visitors.
- Continuously develop your knowledge and presentation skills through a comprehensive training and academy programme.

Benefits
Alongside your salary of £30,088, House of Commons contributes £8,347 towards your membership of the Civil Service Defined Benefit Pension scheme.

Additional benefits include:
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the Civil Service pension scheme with an average employer contribution of 27%.
- Flexible working options including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

Experience
Experience working with diverse audiences and delivering excellent customer service is desirable. Ability to work effectively in a fast-paced, people-focused environment is essential.

About you
- Excellent communication skills with the ability to deliver engaging presentations to large audiences and adapt style and content to meet audience needs.
- Strong customer service orientation with an understanding of equality, diversity and inclusion principles.
- Collaborative team player who can work well under pressure.
- Flexible and adaptable with sound judgement to prioritise and respond to changing needs.
- Self-motivated and proactive with a willingness to continually develop in-depth subject knowledge and expertise in the role.

Qualifications
No specific qualifications are required; however, a passion for UK Parliament, history, and public engagement is important. Successful candidates must meet security requirements including a counter-terrorist check.

Open to UK nationals only.