Location
West London

Hours
Casual and fixed term positions with variable hours as required

Salary
£13.37 per hour (plus anticipated increase from 1st October 2025)

About the Role
The Lyric Hammersmith is the civic and creative heart of West London, dedicated to delivering life-changing theatre experiences. We are recruiting Visitor Experience Supervisors to support smooth theatre operations by being knowledgeable about activities and events. You will be fully trained to perform a variety of duties across the theatre and act as the first escalation point for customer interactions, complaints, or queries. Occasionally, you may assume the responsibilities of a Duty Manager when required. This role is vital in ensuring an exceptional experience for all visitors in line with theatre policies and procedures.

Experience
Previous experience in customer service or visitor-facing roles is desirable but not essential as full training will be provided.

About you
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in challenging situations
- Enthusiastic and motivated to contribute to a welcoming theatre environment
- Flexible and adaptable to varied working hours and duties
- Commitment to upholding theatre policies and delivering outstanding visitor experience

Qualifications
No formal qualifications are required for this role, but a positive attitude and willingness to learn are essential.