Location
Westway Information Centre, Kensington & Chelsea Citizens Advice

Hours
Hybrid working arrangement with a minimum of three days per week in the office

Salary
£53,076 per annum

About the Role
As Accommodation Solutions Manager, you will lead a frontline team of six accommodation solutions officers, ensuring the delivery of an efficient, compliant, and supportive service to residents requiring temporary housing. You will manage urgent placements for households in crisis, including those experiencing homelessness or fleeing domestic abuse.

Your responsibilities include overseeing suitability assessments, ensuring sign-ups follow robust procedures, and managing complex cases requiring legal precision and multi-disciplinary coordination with social services, police, and health professionals.

You will monitor team performance through regular one-to-ones and appraisals, helping your team meet targets and manage workloads effectively. Additionally, you will oversee the service budget and implement strategic solutions to safely reduce temporary accommodation numbers and associated costs.

Working collaboratively with housing management and providers, you will maximise available properties while handling member enquiries and formal complaints with transparency and care.

This role offers a real opportunity to develop your management skills within a structured environment where your leadership directly shapes workplace culture. You will receive regular mentoring and supervision to help navigate financial and operational pressures, ensuring you feel supported as you help your team succeed.

Interviews will be held face to face week commencing 24th August 2026 at Kensington Town Hall. This role requires a standard DBS check.

Experience
Proven experience in housing and homelessness with a clear understanding of relevant legislation and tenancy procedures. Experience in a frontline housing or customer service role is essential, particularly in challenging environments supporting vulnerable residents.

About you
Exceptional interpersonal and soft skills to conduct difficult conversations with empathy, transparency, and authority. Resilient leadership style, able to manage tight deadlines, key performance indicators, and financial challenges without compromising service quality. Strong analytical skills to manage budgets and resolve operational issues systematically. Deep commitment to equality with values aligned to putting communities first, demonstrating honesty, integrity, and a collaborative approach to teamwork.

Qualifications
While specific qualifications are not detailed, a solid foundation in housing-related knowledge and frontline management experience is expected. Commitment to ongoing professional development and adherence to safeguarding and compliance standards is essential.