Location
Central London (Flexible UK-based role with hybrid working and access to Upflex London office)

Hours
Full Time

Salary
£300,000 per annum

About the Role
The Senior Account Manager will manage and grow Infor’s Trade Promotion Management (TPM) customer base, focusing primarily on existing strategic accounts to drive customer retention, expansion, and transition to CloudSuite solutions. This role is central to a critical transformation phase, supporting customers migrating from legacy Azure environments to Infor CloudSuite while building pipeline for future TPM growth. You will act as a trusted advisor to key customers and contribute to new business growth through account extension opportunities and net-new TPM deals.

A typical day includes managing a portfolio of TPM customers, leading customer transitions to CloudSuite, identifying upsell opportunities, and ensuring high customer engagement throughout transformation cycles. You will achieve revenue targets across Services and SaaS streams, build pipeline from both existing and net-new customers, and manage complex hybrid sales cycles ranging from smaller high-frequency services deals (£150k–£300k) to mid-market TPM SaaS deals ($120k–$400k+). The role involves driving deals from early engagement through to close, leading commercial negotiations, and collaborating closely with Industry BDRs, AEs, Pre-Sales, and Services teams. You will also support RFPs for new TPM customers and coordinate internal stakeholders to align on account strategy and execution.

Strong understanding of TPM and CPG/F&B industry challenges is essential to position Infor solutions as part of broader digital transformation strategies and quickly build credibility within the customer base. The role requires managing multiple services-led opportunities and TPM deals simultaneously, building pipeline for future TPM opportunities while maintaining existing revenue streams.

Working Model & Travel
Flexible UK-based role with regular travel to London (monthly) and international travel to customer sites in Europe and the US.

About Infor
Infor is a global leader in business cloud software products for industry-specific markets, delivering complete industry suites in the cloud that prioritize user experience, leverage data science, and integrate easily into existing systems. Over 60,000 organizations worldwide rely on Infor to overcome market disruptions and achieve business-wide digital transformation. Infor fosters a culture based on Principle Based Management™ (PBM™) and eight Guiding Principles including integrity, stewardship, transformation, and respect. Infor is an Equal Opportunity Employer committed to diversity and inclusion.

Experience
- Enterprise software sales or account management experience
- Proven ability to manage and grow existing customer accounts
- Experience handling multiple concurrent sales cycles
- Background in complex, consultative, value-led sales environments

About you
- Strong account management and relationship-building skills
- Ability to manage hybrid sales models (services + SaaS)
- Skilled at navigating long and short sales cycles simultaneously
- Strong commercial and negotiation capabilities
- Experience working in matrixed environments with internal stakeholders
- Ability to influence without direct authority and align stakeholders effectively
- Preferred: Experience in Food & Beverage (F&B) / CPG industries and understanding of Revenue Growth Management (RGM)
- Alternatively: Strong industry background with interest in transitioning into technology / SaaS

Qualifications
- No specific formal qualifications required beyond relevant sales and industry experience

Key Success Metrics
- Attainment of Services and SaaS revenue targets
- Pipeline creation from existing TPM clients and net-new TPM opportunities
- Customer retention and expansion within TPM accounts
- Successful transition of customers to CloudSuite
- Contribution to overall team sales targets