Location
City of London, based at Guildhall.

Hours
35 hours per week, Monday to Friday, 9:15am – 5:00pm.

Salary
£61,120 - £68,990 per annum.

About the Role
Are you an experienced income collection and credit control professional with the leadership skills to shape a high-performing service? The City of London Corporation is seeking an Accounts Receivable and Credit Control Manager to lead its Accounts Receivable Team and support the delivery of the Financial Shared Services Division’s strategic objectives. Reporting to the Head of Transactional Finance, you will manage two Assistant Accounts Receivable Managers and three Accounts Receivable Officers.

You will oversee the timely billing, collection, and recovery of approximately £200 million across commercial rents, residential service charges, service charge loans, mortgages, and sundry income. Your role will include providing expert advice on complex debt recovery matters, monitoring collection performance, and ensuring effective, efficient, and customer-focused processes are in place.

Working closely with senior colleagues and stakeholders, you will help drive continuous improvement and digital transformation across the service. You will analyse performance information, identify opportunities to improve systems and processes, and provide strategic direction on the administration, collection, and recovery of debt. Additionally, you will deputise for the Head of Transactional Finance when required.

This post is exempt from the Rehabilitation of Offenders Act and the successful applicant will be required to obtain a Basic Disclosure & Barring Service check.

The City of London Corporation is committed to ensuring pay and reward practices are competitive and equitable, supporting everyone to thrive in their work.

Flexible working arrangements and job share requests will be considered in line with business needs and policies.

Experience
- Detailed knowledge of billing, income collection, and recovery legislation and best practice.
- Strong knowledge of sundry and commercial debt recovery law and practice.
- At least five years’ senior-level experience in income collection and recovery.
- Effective leadership and people management experience.
- Good IT skills, including experience of relevant financial systems.

About you
You will be a proactive and adaptable leader who can analyse complex information, deliver service improvements, develop colleagues, and maintain a strong focus on performance and customer service. Excellent communication and interpersonal skills with the confidence to engage stakeholders at all levels are essential.

Qualifications
A degree, full or part-qualification with a relevant professional body (such as CICM, IRRV, AAT, CIPFA, ACCA), or equivalent professional experience.