Location
Red Oak Lodge, London, Greater London

Hours
Full Time (hours not specified)

Salary
£25,760 per annum (Band 3) plus High Cost Area Supplement: 15% for Outer London or 5% for Fringe areas, pro rata for part time

About the Role
This is an exciting opportunity to join the busy administrative team at the Waltham Forest Memory Service on a fixed-term, twelve-month contract. In this key administrative role, you will provide essential support to ensure the smooth operation of the Memory Service. You will work closely with a variety of stakeholders, including team members, service users, and carers to ensure effective communication and efficient processes. Your efforts will directly impact the quality and timeliness of the care provided.

Key responsibilities include:
- Communicating effectively with a range of individuals, in person or by phone, ensuring professionalism, courtesy, and sensitivity to communication barriers.
- Responding to enquiries and taking appropriate actions on behalf of the service within agreed time frames.
- Managing the Memory Service’s Team Inbox; receiving and logging new referrals and enquiries.
- Arranging and taking minutes or notes at internal meetings.
- Handling the booking of clinical appointments and clinics using RIO.

Joining the team means contributing to meaningful work that directly impacts the health and wellbeing of local communities. You will be part of an inclusive and supportive workplace that prioritises professional development and progression. The Trust is committed to providing a welcoming and supportive working environment, with a comprehensive induction programme and ongoing training opportunities.

Experience
Previous administrative experience is desirable but not essential. Enthusiasm and the ability to work effectively within a busy team environment are important.

About you
You will be professional, courteous, and sensitive when communicating with a diverse range of people. You should be organised, reliable, and able to manage multiple tasks efficiently. A positive attitude and willingness to learn are essential.

Qualifications
No specific qualifications are required for this role, although relevant administrative or clerical qualifications would be advantageous.