Location
Tottenham Town Hall, Town Hall Approach Road, London

Hours
Full Time (hours to be confirmed)

Salary
£28,860 per annum

About the Role
As an Administration and Enquiries Officer at Public Voice CIC, you will be the first point of contact for visitors and callers, playing a key role in maintaining a welcoming and efficient office environment. Your responsibilities will include opening the office as a keyholder, greeting visitors, answering telephone and email enquiries promptly and accurately, and providing clear and basic signposting information. You will manage client details and follow-up actions using the Charitylog CRM system, ensure the office is clean, tidy, and hazard-free, and assist with monthly office health and safety checks. Effective communication with staff, clients, and external stakeholders is essential. You will also undertake any other reasonable duties as required to support the smooth running of the organisation.

Experience
Previous experience in an administrative or customer service role is desirable but not essential. Experience using CRM systems or databases is advantageous.

About you
You are organised, reliable, and able to work independently as well as part of a team. You have excellent communication skills, both verbal and written, and are confident in handling enquiries professionally and courteously. You are proactive in maintaining a safe and welcoming office environment and have a positive attitude towards learning and taking on new responsibilities.

Qualifications
No specific qualifications are required for this role, although proficiency in Microsoft Office and basic IT skills are expected. A willingness to learn and adapt is essential.