House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Customer Experience and Service Delivery Team supports the delivery of the House Service Strategy with the aim of delivering a comfortable, safe, and efficient environment for Members, their staff, and staff of the Houses to work in; as well as providing a welcoming and functional environment for all visitors to Parliament. Many of the services and projects the team lead on are delivered on a bicameral (House of Commons and House of Lords) basis. The Role This role is a fantastic opportunity to join the Customer Experience and Service Delivery Team, supporting a wide variety of Parliament's teams and services. This role will involve providing proactive operational and administrative support to the Customer Experience and Service Delivery leadership team, and will deputise for the Senior Executive Assistant, when required. Some of the responsibilities for this role include: Responsibility for end-to-end management of directorate meetings, including: Prepare, collate, and circulate agendas and papers; Book meeting rooms and make catering arrangements; Meet and greet guests; Take accurate and concise meeting minutes, following up on all action points. Provide proactive calendar and inbox management for shared mailboxes and support to the Senior Leadership Team, as and when required. Draft communications, emails, and letters on behalf of the Senior Leadership Team. Skills and Experience To be successful in this role you will demonstrate: Experience of: managing calendars, inboxes, appointments; organising and supporting meetings and taking minutes. Proficiency in using Microsoft software (particularly Outlook, SharePoint, and Teams). Communicates clearly and delivers important messages with good manner, effectively and responds to strict deadlines. Plans, prioritises, and monitors tasks in a systematic and organised way. Ability to provide excellent customer service to internal and external stakeholders. Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Contact Details For more information about the role, or for an informal chat, contact Debbie Southgate ()