Location
Elgin Ave., London, based at HMP Wormwood Scrubs

Hours
Full Time - Due to the operational nature of the role, you will be required to work on-site at the prison on a full-time basis

Salary
£34,920 per annum

About the Role
The Home Office works to build a safe, fair and prosperous UK through counter-terrorism, policing, crime, drugs policy, immigration and passports. Immigration Enforcement enforces immigration laws, tackles illegal migration, and removes foreign national offenders. The Foreign National Offender Returns Command (FNORC) oversees the removal of Foreign National Offenders, working closely with the Ministry of Justice and His Majesty’s Prison and Probation Service. The Immigration Prison Teams (IPT) are the operational arm of FNORC, comprising 14 teams nationwide, including embedded prison teams and mobile teams.

This Administrative Officer role within the Immigration Prisons Team offers the opportunity to work in a fast-paced, unique operational environment supporting the removal or structured reintegration of eligible Foreign National Offenders. You will provide vital administrative support to operational officers, ensuring urgent cases are identified and paperwork is prepared accurately and promptly. The role involves managing potentially challenging situations with professionalism, maintaining and updating internal spreadsheets and SharePoint records, and supporting management information production.

You will monitor shared inboxes and telephone calls, escalating important issues to Immigration Officers or Chief Immigration Officers as necessary. Building effective relationships with internal and external stakeholders is key to supporting the delivery of key performance indicators. Adaptability, organisation, and responsiveness to changing priorities are essential in this pressurised environment.

The role requires completion and passing of Public and Personal Safety Training (PPST) Level 2, with full training and ongoing support provided. Occasional travel to other prisons and sites across the region may be required. You may also be asked to undertake similar roles within different teams at your base location or within reasonable travel distance, providing opportunities to broaden your experience and skills.

Experience
Proven experience providing effective administrative or customer-focused support, handling enquiries professionally across multiple channels and ensuring issues are resolved or escalated appropriately. Experience maintaining accurate records, updating information systems or spreadsheets, and verifying data accuracy.

About you
Ability to organise and prioritise a varied workload, responding to changing demands and meeting deadlines in a fast-paced environment. Strong written and verbal communication skills with the ability to build positive working relationships and collaborate with a range of colleagues and stakeholders. Ability to follow guidance, use initiative, and make informed decisions within agreed processes, identifying problems and taking appropriate action to support business objectives.

Qualifications
A full valid UK manual driving licence is essential as driving on official business is required. You will be required to complete and pass specialist Public and Personal Safety Training (PPST) Level 2. No other formal qualifications are specified, but a professional approach and willingness to learn are vital.