Location
73 Hodford Road, London

Hours
Full Time (hours to be confirmed)

Salary
£15.00 per hour

About the Role
You will be the first point of contact for patients, contractors, and visitors, carrying out general office management tasks within the Practice. Responsible for general administrative and reception duties, you will work with established processes, policies, and procedures to provide a comprehensive, high-quality service. You will deal efficiently and courteously with patient enquiries via telephone, face-to-face, and electronic communication. Your duties include booking and amending patient appointments and home visits, contacting patients to provide information from the clinical team, and assisting patients to access services both within the Practice and the wider community. This role requires excellent communication skills, a compassionate and friendly nature, and the ability to operate effectively in a busy environment working alongside clinical and administration teams. IT skills are essential as you will regularly create searches, input data, and monitor progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

Experience
Previous experience in an administrative or reception role is desirable but not essential. Experience working in a healthcare or clinical environment would be an advantage.

About you
Highly organised and an effective communicator with a professional and warm approach. Compassionate and friendly, able to work well under pressure in a busy environment. Comfortable interacting with a diverse range of people and professions. IT proficient with the ability to manage data accurately and efficiently.

Qualifications
No specific qualifications are required; however, a good standard of education and IT skills are essential to perform the role effectively.