Location
Tyson West 1 Ward, Bethlem Royal Hospital, Monks Orchard Road, Beckenham

Hours
Full Time (hours not specified)

Salary
£29,651 per annum

About the Role
As an Administrator/Receptionist, you will provide effective and efficient reception and administrative services to support multi-disciplinary teams within the Trust. Your responsibilities will include managing telephone enquiries, taking accurate messages, and promptly passing them to the appropriate team members. You will also greet and assist the public face-to-face in a courteous and kind manner, identifying and informing the relevant professional worker as needed. You will monitor supplies of patient information such as welcome packs.

In administration, you will assist with data inputting patient information, scanning documents, and uploading them to the patient database. Maintaining efficient administration systems to support the service needs and working collaboratively with other administrative team members will be key. You will also assist with accurate data entry into Trust information systems and help collect statistical information. Additional duties include booking interpreters, taxis, and other service requirements.

You will be expected to deliver a high standard of customer care that reflects the Trust’s objectives and commitments, exercising diplomacy, professionalism, confidentiality, and equality standards in line with Trust policies.

Staff development is supported through regular supervision and annual appraisal meetings. You will participate in training and complete all mandatory training to keep your skills and knowledge up to date.

Experience
Previous experience in reception or administrative roles is desirable but not explicitly required. A willingness to learn and adapt is essential.

About you
You should be professional, courteous, and able to communicate effectively with colleagues and the public. Strong organizational skills and the ability to work collaboratively within a team are important. You must demonstrate diplomacy, confidentiality, and a commitment to equality and customer care standards.

Qualifications
No specific qualifications are stated; however, completion of mandatory training and participation in ongoing development is required.