Location
Lambeth North, London (Hybrid working – minimum 2 office-based days per week)

Hours
Full Time

Salary
£46,600 per annum

About the Role
We are seeking an empathetic and inspiring Advice & Wellbeing Team Lead to manage a team of five Advice & Wellbeing Specialists delivering person-centred support to residents across our North-East London region, covering Islington, Hackney and Tower Hamlets. This hands-on leadership role involves overseeing service delivery, complex cases, safeguarding, referrals, and team performance. You will lead a specialist team providing holistic advice, wellbeing, and advocacy support, managing referrals, triage, and caseloads to ensure residents receive the right support at the right time. You will provide regular supervision, coaching, and wellbeing support to colleagues, fostering an inclusive and high-performing team culture. Working closely with internal teams, local authorities, charities, and community organisations, you will build strong partnerships to improve outcomes for residents and strengthen the local support offer. Additionally, you will support complex cases, undertake joint visits with residents, and contribute to community wellbeing hub delivery.

Why Join Us?
Join a passionate service dedicated to helping residents flourish in their homes and communities. You will have the opportunity to shape service delivery, influence local partnerships, and lead a team that makes a genuine difference every day. Benefits include flexible and hybrid working, 30 days' annual leave plus bank holidays, up to 10% pension contribution matched 1:1, two additional paid volunteering days each year, and a flexible benefits scheme including healthcare and dental care options.

Experience
- Leading and developing support services teams
- Managing performance, supervision, and colleague wellbeing
- Supporting vulnerable residents with complex needs
- Safeguarding, risk management, and case oversight
- Managing referrals, caseloads, and service delivery
- Building effective partnerships across voluntary, statutory, or community sectors
- Delivering holistic, person-centred support services

About You
An empathetic and authentic leader who sets high standards, builds trust, supports colleague wellbeing, and leads by example. You consistently demonstrate our values: Be Kind, Do the Right Thing, Keep Our Promises, Get Things Done, and Do What You Say You're Going to Do. You are passionate about supporting both residents and colleagues to thrive.

Qualifications
Right to work in the UK is essential. This role requires an Enhanced DBS check.