Location
Ealing, London

Hours
Full Time - Minimum four days per week in the office, with regular on-site presence essential

Salary
£57,536 per annum

About the Role
At Peabody, every home matters and every letting counts. We are seeking an exceptional Allocations and Lettings Manager to lead a high-performing frontline service in North-West London, one of the most diverse and challenging housing markets in the country. Demand and expectations are high, and every decision impacts residents and communities directly.

As the Allocations and Lettings Manager, you will lead the operational delivery of lettings and allocations across the region, ensuring homes are allocated quickly, fairly, and compliantly. A key focus will be reducing void turnaround times to ensure properties are let as soon as they become available, helping more people access safe and secure housing.

You will manage a team of ten professionals, setting clear expectations, holding people accountable, and fostering a culture of high performance, continuous improvement, and excellent customer service. Success in this role requires organisation, decisiveness, commercial awareness, fairness, supportiveness, and a commitment to developing your team.

Key responsibilities include leading and motivating the team, driving service performance, ensuring compliance with legislation and policies, collaborating with internal and external partners to improve operational performance, using data and insight to monitor and improve service delivery, and managing complex cases and complaints while promoting best practice across the organisation.

Experience
- Proven experience managing allocations, lettings, or housing management services within a social housing setting.
- Strong knowledge of housing legislation, allocations policy, and regulatory requirements.
- Demonstrated track record of improving performance and leading teams through change.
- Experience managing difficult conversations, performance issues, and complex operational challenges.

About you
- Confident, resilient, and energetic leader who thrives in a fast-paced environment.
- Ability to balance challenge with support, holding people accountable while bringing them along.
- Comfortable working in a complex and demanding housing environment.
- Skilled at building strong relationships, influencing stakeholders, and maintaining focus on delivering excellent customer outcomes.
- Excellent communication and relationship-building skills.
- Strong organisational skills, sound judgement, and ability to prioritise effectively.
- Commitment to delivering excellent customer outcomes and making the best use of housing stock.

Qualifications
No specific qualifications are stated as mandatory, but relevant housing management experience and knowledge are essential.