Location
Force Headquarters - Elgin Ave., London

Hours
37 hours per week

Salary
Up to £54,487.09 per annum (£43,527.51 basic salary, plus up to £6,345.97 SFIA Supplement non-contractual non-pensionable allowance and £4,613.61 London Allowance)

About the Role
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

We have an excellent opportunity for an Applications Specialist to join the Technology Department. In this role, you will provide 2nd and 3rd line technical support, maintenance, and ongoing improvement for assigned business applications. You will ensure critical systems remain operational while supporting upgrades, enhancements, and new technology implementations.

Key responsibilities include providing technical support and maintenance for production business applications, investigating and resolving application incidents and service requests, monitoring system performance, supporting business application projects such as upgrades and decommissioning, and collaborating with solution architects, database administrators, cyber security specialists, and third-party suppliers to deliver effective application support.

A blended working approach of home and office is available, offering flexibility in your work environment.

Experience
Experience in an analytical applications role supporting core business applications within a 24x7 environment.
Experience with application management tools and techniques and working across multiple technical teams.

About you
Strong communication, stakeholder management, and problem-solving skills.
Ability to manage application administration and support effectively.

Qualifications
ITIL Foundation accreditation (or higher).
HND level education or equivalent experience.