Arcus FM are recruiting for an experienced Area Support Manager to join our Refrigeration team in and around the London area! You will be working with a strong brand client with industry leading Facilities Management. You will be leading a team of Managing Engineers and be the client contact for Supermarkets and Convenience stores across the whole area; therefore, it is imperative you have experience of Facilities Management at this level and be from a technical background in Refrigeration. You will be field based within the specified area and located in or around Greater London. You will be liaising with the client on a regular basis, ensuring Facilities Management delivery is provided at an outstanding level allowing the store to operate at its full capacity. You will be ensuring technicians attend the store within the allocated time and have provided the service required in a professional and safe manner to achieve agreed SLAs. Regular visits will be undertaken to store to ensure all services are being delivered correctly and liaise with the RBEM ( Regional Building Environment Manager) and store management team about performance and technical issues. The role is to lead a large multi-skilled and you will need an outstanding track record of managing multi-skilled teams working within a reactive environment. This role has a large proportion of administrative tasks, meaning there is a requirement to be home based as required. This role would suit someone who is confident, resilient, tenacious, highly organised with an ability to deal with conflict management. You will possess strong commercial awareness with strong account / relationship management ability. Along with a good knowledge of technical Refrigeration maintenance. The role will require open and honest relationships and will require you to have difficult conversations with your designated stakeholders, being able to challenge and influence where required whether it's around budget costs or technician contractor performance. You will be able to have open and honest conversations and build strong working relationships key stakeholders, to enable you to deliver the results required whilst managing expectations. Your main key stakeholders for this role will be: Operations Manager for your Zone, RBEMs, ZBEMs, Arcus FMA, Contractors and Arcus delivery teams for your region. Other factors: The post holder must be able to work flexibly, as determined by business requirements, including weekend working on a rota basis. This role is based in a large area covering Central London so the successful candidate will need to be located within Greater London. Retail knowledge is an advantage, but it is essential that you have: A Refrigeration qualification Technical knowledge - Refrigeration Commercial awareness Account management / relationship management When you join us you will receive: Salary: Up to £58,000 (depending on experience) Car allowance: £5,549 Salary Sacrifice Electronic Vehicle Scheme Up to 10% bonus, subject to achievement of targets Private Medical (Individual) 25 days annual leave + Bank Holidays Group personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Cycle to Work Scheme Health Cash Plan Up to 10% off B&Q/ Trade Point 20% off Nuffield Fitness and Wellbeing Centres At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation. To be considered for this position please submit your application via the 'apply' button.