Job Description To take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints. To provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Client Centre Manager. To ensure that communication, ownership and excellence is always top priority, to ensure that the Client Centre is well presented and to always play a role of ambassador for both BaxterStorey and our client. Team Management Make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential. Ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy. Ensure that all staff are aware of their duties and the standards required. To attend training sessions and catering meetings when required. Take responsibility for the smooth and efficient running of the section/s as appropriate Motivate and lead by example ensuring you and your team have a positive experience at work and are proud of your efforts. Customer Service Ensure that customers are given a prompt and efficient service. To be customer focused at all times, by being visible during meal periods, communicating and determining customer requirements before they do. Ensure all food is presented and served in line with company minimum standards. Attend all catering committee meetings when required. Make sure that all agreed service objectives are met in line with client expectations. Financial Supervision Assist in stocktaking To make management aware of any sales growth opportunities Ensure that stocks are used efficiently Health & Safety Supervision Record and report all accidents within the location adhering to location and company procedures. Ensure all equipment is well maintained and is in good working order. Make recommendations for renewal and replacement of equipment when required. Maintain location cleaning schedules. We are looking for someone with a commitment to our company values in all aspects of their role and to act as a positive ambassador for the business. Company Description Role: Assistant Hospitality Manager - Conference and Events Location - Central London Salary/Hours - £35k Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks' enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Hospitality Manager - Conference and Events who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are an Assistant Hospitality Manager - Conference and Events who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you! Qualifications Friendly, outgoing personality; a people person Experience in either similar fast paced corporate environment or fine dining/hotel background Excellent listening & verbal communication skills Customer focused with a passion for offering outstanding service Perpetuates company philosophy and culture You thrive working within a collaborative and inclusive team environment Good memory and attention to detail Sound knowledge of food and beverage - wine knowledge an advantage Strong communication and interpersonal skills Ability to adapt to challenges and opportunities with a solution-oriented perspective Previous experience in a similar role, especially in the food service industry Some knowledge of food safety and sanitation practices.­ Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospi