Location
Stamford Bridge, Fulham Road, London

Hours
Night shifts (hours to be confirmed)

Salary
Negotiable

About the Role
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as an Assistant Night Manager. Reporting to the Front Office Manager, you will play a key role in providing our guests with memorable experiences at the hotel. Your responsibilities will include guest services such as providing a warm welcome, accurate information, and ensuring guest comfort and safety. You will perform check-ins and check-outs following company procedures, handle reservations and special requests including extra beds and access for disabled guests, and offer recommendations, arrange transportation and excursions to anticipate guest needs for an exceptional stay. Additionally, you will ensure completion of shift duties, maintain the handover system, control the till, manage guest accounts, process payments, print financial reports, and ensure compliance with company policies.

Experience
Proven standards of customer service experience. Knowledge of Property Management Systems (PMS) is required. Good understanding of health and safety including fire safety.

About you
Effective communication skills in written and spoken English. A passion for service excellence and the ability to work thoughtfully and charmingly with guests and team members.

Qualifications
No specific qualifications are stated, but relevant experience and skills as outlined above are essential.