Location
London

Hours
Full Time

Salary
Negotiable

About the Role
This is a great opportunity to join NewDay's Digital Communications team, supporting the delivery and continuous improvement of customer communications through Salesforce Marketing Cloud (SFMC). As a Salesforce Marketing Cloud Associate, you’ll play a hands-on role in building and delivering customer communications at scale, with a particular focus on email and automation. You will be responsible for maintaining and optimising the platform, improving existing processes, and ensuring communications are delivered efficiently and accurately. This role is ideal for someone who enjoys working in a fast-paced, collaborative environment and takes pride in attention to detail. You’ll balance day-to-day operational delivery with opportunities to contribute to larger projects and platform improvements, building your expertise over time.

How You’ll Contribute
- Build, test and deploy customer communications, primarily email and SMS, using Salesforce Marketing Cloud, including supporting copy changes and BAU updates
- Support and maintain marketing automations and customer journeys, ensuring they run efficiently and are optimised over time
- Carry out platform audits, clean-up activity and housekeeping to improve performance, governance and reduce inefficiencies
- Identify and improve legacy processes such as naming conventions, outdated journeys and manual workflows
- Act as a point of contact for internal queries, supporting customer operations teams with investigations, checks and issue resolution
- Collaborate with ECM, data and customer support teams to ensure communications are accurate and effectively delivered
- Produce clear documentation while contributing to campaign delivery, platform projects, migrations and onboarding initiatives

Experience
- Experience using Salesforce Marketing Cloud
- Hands-on experience building emails using HTML/CSS
- Experience delivering work from initial brief through to execution
- Comfortable working with data, segmentation and audience targeting
- Strong organisational and time management skills with the ability to prioritise effectively
- Strong communication and collaboration skills across cross-functional teams

About You
- A proactive mindset with the ability to identify issues, improve processes and document clearly
- Enjoys working in a fast-paced, collaborative environment
- Takes pride in getting the detail right

Qualifications
- It’s a plus to have experience with SQL or querying data, QA, testing or peer review
- Familiarity with Jira or agile ways of working
- Salesforce Marketing Cloud certifications
- Experience in a data-driven or B2C environment