Location
36 Golden Square, London

Hours
Full Time

Salary
Negotiable

About the Role
M+C Saatchi is seeking an AV & IT Specialist to join our IT team in London. This hands-on role is central to our business, responsible for ensuring meeting rooms, audio-visual technology, events, and IT services operate seamlessly across the Group. You will deliver exceptional support to employees, clients, and visitors by combining AV expertise, event coordination, and IT support to create a smooth and reliable workplace experience.

The AV & IT Specialist will manage meeting rooms and AV equipment, coordinate internal and external events and pitches, and provide 1st and 2nd line IT support. This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues.

Key responsibilities include meeting room management (Microsoft Teams Rooms), event and pitch coordination, digital signage and office environment services, equipment maintenance, confidentiality and data security, operations support, AV setup and technical assistance, diary and calendar management, asset management, daily operational support, AV system setup and operation, and general IT support including incident response, troubleshooting, imaging devices, user onboarding/offboarding, Office 365 administration, and hardware/software troubleshooting.

You will work closely with vendors and suppliers to ensure smooth events and meetings and collaborate regularly with cross-functional teams to maintain meeting room functionality and support off-site pitches.

Experience
- Expertise in Microsoft Teams Rooms and audio-visual technologies including Q-Sys, Logitech, and Sennheiser
- Experience with event and conference operations including sound desks, visuals, and cameras
- Strong IT proficiency with hardware diagnostics and troubleshooting on Windows and Mac platforms
- Experience with incident and ticket management tools such as ServiceNow or Fresh Service
- Knowledge of IT networks and AV technology integration
- Hands-on experience with installation, modification, maintenance, and repair of IT/AV hardware and software

About you
- CTS certification and ITIL 4 Foundation certification or strong understanding of ITIL principles, especially Incident Management
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Proactive team player with meticulous attention to detail and pride in your work
- Strong relationship-building skills and a commitment to delivering best-in-class user service
- Ability and willingness to travel offsite around London to support pitches and events

Qualifications
- CTS certification preferred
- ITIL 4 Foundation certification or equivalent knowledge
- Relevant technical certifications or equivalent experience in AV and IT support