Location
Regis Road Kentish Town Core Team, JML House, Regis Road, London Kentish Town, London

Hours
Full Time (hours not specified)

Salary
£31,554 per annum

About the Role
As a Band 3 Administrator within North London NHS Foundation Trust, you will play a key role in supporting the smooth operation of the service line. Your responsibilities will include adhering to the Trust's financial procedures for purchasing and petty cash management, assisting with the induction of new staff, and participating in supervision and appraisal processes to maintain professional standards and identify training needs. You will carry out reception duties, providing excellent customer service by greeting visitors and directing them appropriately, managing room bookings, and editing presentations using relevant software. Managing diaries for allocated managers and professionals, prioritising post, emails, and telephone calls using your initiative, and supporting appointment booking and inbox enquiries will also be part of your role. Additionally, you will liaise with Health Records and Service Managers regarding access to records, arrange and service meetings including minute-taking and transcription, and provide cross cover for other administrative staff during busy periods or absences. Maintaining effective communication with colleagues and service users, managing clinic cancellations and outpatient appointments in line with Trust policies, and ensuring follow-up appointments are made on discharge are essential duties. This role requires flexibility and a proactive approach to support the team effectively.

Experience
Previous administrative experience is desirable but not explicitly stated. Experience in customer service and managing multiple administrative tasks would be advantageous.

About you
You should be organised, proactive, and able to work independently using your initiative. Excellent communication skills and the ability to provide high-quality customer service are essential. You must be able to manage competing priorities effectively and work collaboratively with colleagues at all levels. A flexible approach to duties and willingness to provide cross cover during busy periods is important.

Qualifications
No specific qualifications are detailed; however, proficiency in relevant software packages and administrative systems is expected. A commitment to personal development and training as identified through appraisal is required.