Location
Camden Clinics, St Pancras Hospital, London

Hours
Full Time (hours not specified)

Salary
£31,554 per annum

About the Role
The Clinical Nurse Administrator plays a vital role in delivering safe and reliable services within the Bladder and Bowel Service. Acting as the first point of contact for the public and professionals, you will provide telephone and face-to-face support, handling general enquiries with empathy and professionalism. You will assist clinical staff by providing administrative and clerical support, including accurate and timely typing of reports, participating in audits, and supporting clinic sessions across various locations. Your responsibilities will include maintaining office systems, managing stock and procurement processes, and ensuring compliance with mandatory training requirements. You will communicate effectively with clients from diverse backgrounds, including those with special needs or limited English proficiency, using tact and diplomacy in sensitive or challenging situations. Additionally, you will contribute to service improvements by identifying areas for enhanced safety and quality, and by supporting service change initiatives.

Experience
Previous experience in administrative roles within healthcare or similar settings is desirable but not explicitly required. Ability to use computer systems such as SystmOne and E-procurement is essential.

About you
You will be empathetic, patient, and able to communicate effectively with a diverse client base, including those with cultural differences, special needs, or limited English. You must demonstrate tact and diplomacy when handling sensitive or hostile situations. Strong organizational skills and the ability to work collaboratively with clinical staff are important. Awareness of child protection issues and local guidelines is required. You should be proactive in contributing ideas for service improvements and committed to adhering to Standard Operating Procedures.

Qualifications
There are no specific formal qualifications required for this role; however, you must maintain compliance with mandatory training requirements and demonstrate competence in relevant administrative and IT skills.