Location
London

Hours
Full Time (hours not specified)

Salary
£17,519.41 per annum

About the Role
We are looking for a Box Office Sales Assistant to join the National Theatre's Box Office team. The role is responsible for delivering exceptional customer service by handling ticket sales and enquiries, ensuring a smooth and efficient ticketing experience for customers both in person and via phone or online channels. Key duties include managing bookings, processing payments accurately, and providing information about shows, seating, and pricing. This position offers the opportunity to work in a dynamic environment supporting one of the UK's leading theatres.

Working with us will give you
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development programmes via e-learning platform and specialist in-person training relating to role
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family friendly policies including family leave and support leave
- Family-friendly employer membership of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks about NT productions from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in NT’s bars, cafés, restaurants, and bookshop, as well as local businesses on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card

Experience
Demonstrable experience of working in a customer service role. Proven ability to greet customers in a friendly and welcoming manner and resolve customer interactions with a calm and confident approach. Accurate computer keyboard skills and proficiency in Microsoft packages (Word and Outlook). Experience of working in a team and sharing responsibilities.

About you
Excellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customers. Enthusiastic and committed to delivering outstanding customer service.

Qualifications
No specific qualifications are stated as mandatory for this role, but proficiency with computers and customer service experience are essential.