Location
Home based - with occasional travel required as part of the role.

Hours
Full Time - 35 hours per week

Salary
£28,274 - £31,415 (MCJES D)

About the Role
We are recruiting a proactive and knowledgeable Business Product Support Officer to help us get the very best from Optima and our wider workforce systems. This is an exciting opportunity to combine your systems expertise, problem-solving skills and customer focus in a role that supports colleagues across Marie Curie and helps improve the way our frontline services are managed and delivered. Working closely with the Business Product Lead, you'll support the day-to-day administration, development and continuous improvement of Optima. You'll maintain accurate data, manage user access, resolve system queries, produce meaningful reports and help teams adopt effective rostering practices.

Key responsibilities include:
- Maintaining Optima data, organisational structures, working patterns and system configuration.
- Managing user accounts and access levels while ensuring information governance requirements are followed.
- Supporting daily ESR interface processes and maintaining accurate starter, leaver and employee information.
- Responding to user queries, investigating technical issues and working with IT or software suppliers as needed.
- Producing and analysing regular and ad hoc reports, audits and workforce KPIs.
- Supporting system upgrades, regression testing and implementation of new units or working practices.
- Creating clear guidance and training materials, working with local champions to build user confidence.
- Promoting consistent, effective rostering practice across the organisation.

Benefits You'll Love
Annual leave allowance of 25 days plus 8 public holidays (pro rata)
Competitive parental and sick leave policies
Continuous professional development and industry-leading training programmes
Season ticket loan for travel
Defined contribution pension schemes including Marie Curie Group Personal Pension Scheme
Loan schemes for bikes, computers and satellite navigation systems
Introduce a friend scheme
Help with eyecare costs
Entitlement to Marie Curie Blue Light Card and Benefit-Hub Discount Scheme
15% staff discount in all Marie Curie Shops
Life assurance for all employees

Experience
Strong technical knowledge of Optima and experience as a key or senior systems user.
Experience supporting the implementation or ongoing development of IT solutions.
A strong understanding of data quality, system administration and good application support practice.

About you
The ability to understand complex processes, solve problems and make confident decisions within your area of responsibility.
Excellent written and verbal communication skills, with a helpful and customer-focused approach.
Strong organisation skills and the ability to manage competing priorities and deadlines.
Confidence working with stakeholders across operations, HR, payroll, IT and clinical teams.
Good working knowledge of Microsoft Office applications.

Qualifications
No specific qualifications stated, but relevant experience and skills in system support and administration are essential.