Location
Suite 5, Waldron Health Centre, Amersham Vale, New Cross, London

Hours
Full Time (hours to be confirmed)

Salary
£15.00 per hour

About the Role
As a Care Co-Ordinator Receptionist at Amersham Vale Practice, you will provide a friendly, professional, and high-quality reception service to patients and visitors. Your role will include responding to patient enquiries both in person and over the telephone, managing our online triage platform KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets. You will work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care in a busy and dynamic environment.

Experience
- Previous experience working within the NHS, a GP practice, or another healthcare setting is desirable.
- Familiarity with GP clinical systems such as EMIS and appointment booking processes is advantageous.
- Experience dealing with telephone enquiries, appointment management, and general administrative duties is preferred.

About you
- Excellent communication and interpersonal skills with a friendly, professional, and approachable manner.
- Ability to work effectively under pressure and manage a varied workload in a busy environment.
- Strong organisational, administrative, and IT skills with good attention to detail.
- Ability to work effectively as part of a team, demonstrating flexibility and initiative.
- Excellent time management skills with the ability to prioritise tasks and meet deadlines.
- A patient-focused approach, demonstrating empathy, patience, and a commitment to providing a high standard of service.
- Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.
- Ability to communicate professionally with patients, colleagues, and other healthcare professionals.

Qualifications
- No specific qualifications are required, but a commitment to high-quality patient care and administrative excellence is essential.
- Understanding of patient confidentiality, data protection, and the importance of information governance within a healthcare setting is desirable.