Location
30 Clapham Common North Side, London

Hours
Full Time (hours not specified)

Salary
£31,400 per annum

About the Role
The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this. The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area. Key responsibilities include supporting the single point of access to all Trinity’s care services, acting as the point of contact for all queries from patients, their carers, and health and allied health care professionals, and ensuring patients, their friends, and families are allocated to the right service, with the right professional, at the right time. You will work as part of a team under the direction of the Lead Coordinator, using your own initiative to liaise with specialist palliative care patients, their families, and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social, and voluntary care agencies. The role may involve interactions with distressed and anxious patients and their carers and families.

Experience
Experience in care coordination or working within palliative care or related health and social care settings is desirable.

About you
You will be compassionate, patient, and able to communicate effectively with patients, families, and healthcare professionals. You should be able to work independently using your own initiative as well as collaboratively within a team. The role requires resilience and the ability to manage sensitive and sometimes distressing situations with empathy and professionalism.

Qualifications
Relevant qualifications in health, social care, or related fields are preferred but not explicitly stated. A commitment to ongoing professional development and learning is essential.