Location
London, United Kingdom

Hours
Part Time - 22.5 hours per week

Salary
£14.22 Per Hour

About the Role
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. You will be an expert in all things Selfridges, fully knowledgeable about the store including the latest events and exclusive services. Based in your department, you will create memorable experiences by understanding customers' reasons to visit, deepening relationships, and growing your client book while maintaining the highest retail standards.

Key responsibilities include advising and recommending beauty products tailored to individual needs, carrying out makeup looks and demonstrations, and identifying potential clients to create extraordinary experiences. You will work collaboratively within your team to ensure a seamless customer journey, from selling and replenishing stock to cashing up and organising rails. You will also dedicate time to building and nurturing long-term client relationships through personalised updates and proactive client development, focusing on driving OB brands and key division products.

Additionally, you will elevate customer experiences by connecting clients to other parts of the store and Brand Partners, manage customer feedback constructively to continually raise service and retail standards, and stay ahead of trends by expanding your product knowledge. You will also ensure compliance with health, safety, and security procedures and actively contribute to preventing stock loss.

Experience
Strong makeup artistry skills and experience are essential. Proven ability to deliver exceptional customer service and sales results in a retail or beauty environment is highly desirable.

About you
- Excellent communication skills with the ability to adapt style and service to suit customer needs and preferences.
- Skilled at personalising communication and maintaining detailed client records to demonstrate deep knowledge of client preferences.
- A sales and service expert who acts as a personal concierge, quickly assessing client needs and delivering exceptional service.
- Well informed and knowledgeable about your division’s products, store events, and services.
- Connected and collaborative, understanding the importance of building relationships across the shop floor.
- Curious and proactive in discovering more about clients and staying ahead of trends.
- Tech savvy, embracing clienteling tools and omni-channel approaches to manage your client book.
- A proud shopkeeper who maintains a clean and tidy environment, supports cashing up, and assists the wider team.
- Flexible and responsive to business needs, willing to take on responsibilities beyond the role.
- A trusted and respected team member who exemplifies company values.

Qualifications
No specific qualifications are required; however, strong makeup artistry skills and retail experience are expected.