Job Description Baxterstorey is looking for a Client Services Assistant Manager with excellent customer service skills with an eye for detail for our team based in Central London – City. Providing an efficient 5* service at all times, As the Client Services Assistant Manager, you will play a crucial role in supervising the day-to-day operations ensuring exceptional service, and ensuring a high level of customer satisfaction. You will work closely with the Client Services Manager to support all aspects of reception and meeting room/hospitality bookings. Candidates must enjoy creating memorable guest experiences and will preferably have experience of working as supervisor or team leader in customer services, within a high- end corporate or hotel environment. OUR GOAL: To delight our customers and create moments that delight them and exceed expectations by providing a tailored, memorable service. Previous experience working within a customer facing role is essential, ideally as a team leader or supervisor, and preferably in a corporate or high-end hotel or contract reception setting. Effective communication skills both written and verbal are essential and the perfect candidate must be able to work well within a team as well as being comfortable to work alone. A good knowledge of Microsoft Office products is also an advantage. Company Description Title: Client Services Assistant Manager Location: Aldgate/Liverpool St Salary: up to £37,000 per annum Work pattern: 40hrs, Monday to Friday Benefits: 28 Days holiday including bank holidays Plus your birthday off Free meals on shift 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary career leave Wedding/commitment day leave Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. Qualifications Outgoing personality; a people person; organised; strong eye for detail and customer focussed. Great work ethic and an even greater smile. Good listening & verbal communication skills Passion for delivering outstanding customer service Works according to the BaxterStorey core values You draw satisfaction from working within a collaborative and inclusive team environment Ability to manage a team effectively Ability to adapt to challenges and opportunities with a solution-oriented perspective Ability to create effective systems and protocols Ability to train and foster the team's development Previous experience in a similar role, especially in a customer service setting, is often a plus Additional Information BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.